احصل على مساعدة لحسابك في بوز بايتز

Help Center

Our Help Center has guides, tutorials, and video walkthroughs covering every PosBytz feature — from setting up your first outlet to configuring multi-location inventory.

Visit the Help Center →

System Status

Check real-time service availability and subscribe to incident notifications.

View System Status →

Contact Support Directly

If you can't find your answer in the Help Center, email our support team at info@posbytz.com. Include your account email and a description of the issue.

Response Times

• Lite plan: Email support, response within 24 business hours
• Plus plan: Priority email and chat, response within 8 business hours
• Premium plan: Phone and chat, response within 4 business hours
• Enterprise plan: Dedicated account manager, 24/7 critical issue support

Escalation

If your issue isn't resolved within the expected timeframe, reply to the support ticket email with "ESCALATE" in the subject line. This routes your case to a senior support engineer.