Get help with your PosBytz account
Help Center
Our Help Center has guides, tutorials, and video walkthroughs covering every PosBytz feature — from setting up your first outlet to configuring multi-location inventory.
System Status
Check real-time service availability and subscribe to incident notifications.
Contact Support Directly
If you can't find your answer in the Help Center, email our support team at info@posbytz.com. Include your account email and a description of the issue.
Response Times
- Lite plan: Email support, response within 24 business hours
- Plus plan: Priority email and chat, response within 8 business hours
- Premium plan: Phone and chat, response within 4 business hours
- Enterprise plan: Dedicated account manager, 24/7 critical issue support
Escalation
If your issue isn't resolved within the expected timeframe, reply to the support ticket email with "ESCALATE" in the subject line. This routes your case to a senior support engineer.
Can't find what you need?
Our support team is available Sunday–Thursday, 9 AM – 6 PM GST.