Know Every Customer. Grow Every Relationship.
PosBytz CRM connects purchase history, loyalty points, and communication channels in one place. Segment customers by behavior, automate win-back campaigns, and collect feedback — without switching between apps.
CRM workflow
From feedback to WhatsApp campaigns
Manage reviews, campaigns, loyalty, POS redemption, social media, and WhatsApp communication from one CRM platform.
Manage Customer Feedback with CRM Software
Collect, monitor, and analyze customer feedback and reviews using a centralized CRM designed for restaurant CRM and retail CRM use cases. Capture feedback across multiple channels to gain valuable customer insights, improve customer experience, and strengthen long-term customer relationships from one dashboard.
- Whatsapp send feedback links to your customers through your business whatsapp messages.
- Customer details get customer Birthdays , Anniversary dates
- Google review Booster Instantly boost your customer reviews n Google to get new customers in ease
Core Capabilities
Everything you need to manage customer relationships
Customer Database
Centralized customer profiles with purchase history, preferences, and contact details — synced automatically from POS and online orders.
Smart Segmentation
Group customers by spend, visit frequency, last purchase date, or custom tags. Build targeted lists for campaigns and promotions.
Loyalty Programs
Points-based, stamp-based, or tier-based loyalty programs. Customers earn and redeem at POS or online — no separate app needed.
WhatsApp & SMS Campaigns
Send promotional messages, feedback links, and order updates via WhatsApp and SMS. Meta-approved templates for bulk messaging.
Automated Win-Back
Trigger campaigns automatically when customers go inactive — 15, 30, or 45+ days. Personalized offers based on their last order.
Feedback & Reviews
Collect feedback via WhatsApp links after every order. Route happy customers to Google Reviews and flag issues for your team.
Loyalty Management
Loyalty programs that actually get used
Design point-earning rules for purchases, referrals, and birthdays. Set redemption rules by location or time. Customers see their balance at checkout — points are applied automatically at the POS.
- Points, stamps, or tier-based programs
- Location and time-based redemption restrictions
- Automatic point application at POS checkout
- Loyalty balance visible on online store and receipts
Campaign Automation
Send the right message at the right time
Create campaigns triggered by customer behavior — birthdays, anniversaries, first purchase, or inactivity. Schedule messages across WhatsApp, SMS, and email. Track delivery and conversion from one dashboard.
- Behavior-triggered messaging (birthday, win-back, milestone)
- Scheduled publishing across WhatsApp, SMS, and email
- Segment-based targeting by purchase history
- Campaign performance tracking and analytics
Google Reviews
Turn happy customers into five-star reviews
After every transaction, send a feedback link via WhatsApp. Customers who rate you highly are prompted to leave a Google Review. Low ratings are flagged for your team to follow up — before they go public.
- Automated post-purchase feedback collection
- Google Review redirect for positive feedback
- Internal alerts for low ratings
- Review performance dashboard
Connected to the tools your customers use
PosBytz CRM integrates with communication and marketing platforms to reach customers where they are.
PosBytz has transformed how we manage our cafe chain across Dubai. The integrated POS and inventory system saves us hours every day, and the real-time reporting gives us visibility we never had before.
Mr. Aadil Siddique
Owner · Karakccino, UAE
Start building stronger customer relationships
CRM, loyalty, and campaigns — built into your POS. No extra apps, no extra cost.