About Chicago Fried Chicken
Chicago Fried Chicken (CFC) is a quick service restaurant brand in Sharjah, known for bold marinades, house spice blends and fried chicken that is cooked to order. Its menu goes well beyond one product: 135 dishes across 11 categories, from crispy fried chicken, charcoal grill and pizza to burgers, wraps and a 32-dish Asian selection of momos and fried rice.
CFC runs two outlets in Sharjah, Muwaileh and Rolla. The Muwaileh branch sits on University City Road, opposite Al Mamsha by Alef, in one of the emirate's busiest student and residential areas. Customers order at the counter, through delivery apps and through CFC's own ordering website, cfc-me.com, and the brand promises that every signature recipe is "cooked the same way every time" and delivered hot.
The business challenge
Delivery is a daily habit in the UAE: 61% of residents order food at least once a week. For Chicago Fried Chicken, that demand arrived through more channels than its setup could handle. Walk-in orders, delivery app orders and two outlets each ran on their own, and staff had to hold the pieces together during every rush.
Delivery orders outside the POS
Orders from each delivery app arrived on their own tablet and had to be re-entered into billing by hand.
Impact
Slower peak hours and wrong items. Across the UAE, 26% of delivery customers say they have received an incorrect order.
A commission on every online order
Without its own ordering channel, every online customer reached CFC through a third-party app.
Impact
A typical 25–30% of each online order went to commission, and CFC kept no customer data to win repeat orders.
Five cuisines, one kitchen, no shared screen
Fried chicken, charcoal grill, pizza, burgers and Asian dishes are cooked at different stations, with no single view of each order.
Impact
Items from one order finished at different times. In the UAE, 54% of delivery customers have had a late order and 41% have received cold food.
For a brand whose promise is food "cooked the same way every time" and delivered hot, these gaps were a direct risk to repeat business. CFC needed one system that could run both outlets, every ordering channel and the kitchen together, and that could take on a third outlet without starting over.
Why Chicago Fried Chicken chose PosBytz
CFC did not want a billing tool with separate apps bolted on. It wanted one platform for both outlets that would also give the brand its own online store. It chose PosBytz on the Premium plan, which brings POS, kitchen display, online ordering, inventory, accounting and CRM together instead of being bought module by module.
Every channel in one POS
Counter, website and delivery app orders land in the same POS and kitchen display, so nothing is re-keyed.
A commission-free ordering website
cfc-me.com lets CFC sell direct, keep the full order value and own its customer data.
Speed and offers customers notice
Speed of delivery and promotions are the top two reasons UAE customers pick where to order (22% and 19%), and PosBytz handles both, with live kitchen tracking and built-in discounts and promotions.
Built for the UAE and for growth
VAT-compliant invoicing in line with Federal Tax Authority rules, bilingual receipts, and a new outlet added as a location, not a new system.
The solution and implementation
PosBytz now sits at the centre of CFC's day. Every order, whatever its source, follows the same path: into the POS, onto the kitchen display, out of stock, and into the owner's reports, with VAT already calculated.
Point of Sale and Kitchen Display
Fast counter billing at both outlets, with combos and offers. Every order appears on the kitchen display the moment it is placed, with its status tracked from preparation to ready.
Online Ordering Website
cfc-me.com is CFC's own branded store, with the full 135-dish menu, an Offers section and an outlet selector for Muwaileh and Rolla. Direct orders carry no marketplace commission.
Delivery App Integration
Orders from the delivery apps CFC sells on flow straight into the POS and kitchen display. Menu, price and availability changes made once in PosBytz sync out to the apps.
Inventory, Accounting and CRM
Each dish is linked to its recipe, so ingredients are deducted as it sells and low-stock alerts go out in time. Sales, expenses and VAT sit in the same system, and website customers build a CRM for offers and campaigns.
How the rollout was carried out
Step 1: Menu buildJune 2026
CFC's full menu was set up once in PosBytz: 11 categories, 135 dishes, combos, modifiers and recipes.
Step 2: First outlet liveJuly 2026
POS, kitchen display and delivery app integration went live, with staff trained on site.
Step 3: Website and second outlet
cfc-me.com launched with both outlets, and Rolla joined the same menu, stock and reports.
Step 4: OptimiseOngoing
New offers were added in October 2026, and CFC adds modules from its Premium plan as it grows.
Business impact and ROI
With PosBytz Premium, Chicago Fried Chicken runs two outlets, its own website and its delivery app orders as one operation. The biggest return is on direct orders. On a typical AED 50 order, a delivery app’s 25% commission takes AED 12.50; when the same order comes through cfc-me.com, that commission stays with CFC, on every order.
| Area | Before PosBytz | After PosBytz |
|---|---|---|
| Delivery app orders | Re-keyed by hand from each app's tablet | Straight into the POS and kitchen display |
| Online ordering | Third-party apps only, at 25–30% commission | Own website at 0% commission, plus the apps |
| Menu and prices | Updated outlet by outlet and app by app | 135 dishes updated once, synced everywhere |
| Owner reporting | Collected from each outlet separately | Live sales for both outlets in one dashboard |
New staff learn one system instead of a billing tool and several tablets. The owner can check both outlets from anywhere, every order carries VAT-compliant invoicing, and a third outlet can be added as a new location rather than a new system.
What's next for Chicago Fried Chicken
With both outlets, its website and the delivery apps on one platform, CFC is set up to grow without changing systems. Its Premium plan already includes QR code ordering, branded customer apps for Android and iOS, and HR and payroll, ready to switch on as the brand expands.