Customer database built from your POS
Every guest's details and orders are saved as they're billed. You build a customer list without clipboards or sign-up forms.
Restaurant CRM software that brings guests back
PosBytz restaurant CRM software is built into your POS. Every guest's orders, visits and preferences are saved automatically, so you can send birthday offers, run WhatsApp, SMS and email campaigns, reward loyalty and collect feedback that grows your Google reviews.
From local cafés to multi-outlet chains
The problem
Most first-time guests never come back
- 01
You don't know who your guests are.
Hundreds of people eat with you every week, and you can't message a single one.
- 02
Aggregators own your customers.
Delivery apps keep the customer data, so you pay commission again on every repeat order.
- 03
Feedback arrives too late.
An unhappy guest says nothing at the table, then leaves a one-star review.
- 04
Promotions go to everyone.
The same discount goes to regulars and strangers, and you can't tell what worked.
Why switch
Why restaurants use a CRM
- 01
Know every guest
Orders, visits and preferences are saved from every POS and online order.
- 02
Bring them back automatically
Birthday offers, coupons and campaigns go out on WhatsApp, SMS and email.
- 03
Turn happy guests into reviews
Automated feedback requests and a Google review booster.
How it works
How PosBytz restaurant CRM works
- 1
Guest details captured at billing.
Name and phone are saved on the bill, and every order builds the guest's history.
- 2
Guests grouped automatically.
Segment by visits, spend, order history or occasion.
- 3
Campaigns and occasion messages sent.
Birthday and anniversary offers go out on schedule, alongside your campaigns on WhatsApp, SMS and email.
- 4
Guests redeem rewards.
Loyalty points and coupons are redeemed at the POS or online.
- 5
Feedback collected after the visit.
Happy guests are nudged to leave a Google review.
Features
Restaurant CRM features for repeat business
Know every guest
Order history and preferences
See what each guest orders, how often they visit and what they spend. Use it to recognise regulars and suggest their favourites.
Customer data from every channel
Dine-in, takeaway, QR orders and your own online ordering page all feed one guest profile. For cloud kitchens, track order history and lifetime value across every brand.
Customer segmentation
Group guests by visits, spend or order history. Send each group an offer that fits, instead of the same discount to everyone.
Bring guests back automatically
Birthday and anniversary messages
Send personalised messages and offers on birthdays and wedding anniversaries automatically. Guests feel remembered, and they book a table to celebrate.
WhatsApp, SMS and email campaigns
Schedule campaigns across WhatsApp, SMS and email from the same screen. Reach guests on the channel they actually read.
Personalised messages from purchase history
Message guests based on what they've ordered before. A new dessert goes to guests who always order dessert.
Reorder coupons
Send discount coupons that bring guests back for their next order. Push repeat orders to your own online ordering page instead of paying aggregator commission.
Campaign results
Track how each campaign performs, so you keep what works and stop what doesn't.
Reward loyalty
Loyalty programmes with points, tiers and rewards
Guests earn points on every visit and move up tiers as they spend more. Rewards give regulars a reason to choose you over the place next door.
Curated loyalty offers
Design rewards that suit your business, from a free coffee to a birthday dessert. Keep the programme simple enough for staff to explain at the counter.
Collect feedback and grow reviews
Automated feedback collection
Ask guests for feedback on WhatsApp, SMS or email after their visit. Hear about problems privately, while you can still fix them.
Google review booster
Guide happy guests to leave a Google review. More reviews help new customers find you when they search nearby.
Built for your format
Restaurant CRM for every kind of food business
Restaurant & fine dine
Remember regulars' favourite tables and dishes, and invite them back for anniversaries.
Quick service
Reorder coupons that turn a one-off lunch into a weekly habit.
Cafe
A loyalty programme where every tenth coffee is on the house.
Cloud kitchen
Own customer data across every brand, and move repeat orders from aggregators to your own ordering page.
Bars & breweries
Message regulars about happy hours and match nights.
Bakery & sweet shop
Birthday reminders that turn into cake orders.
Multi-outlet & franchise
One guest profile and one loyalty programme across every outlet.
Works with
Connected to the rest of your restaurant
Restaurant POS
Guest details and orders are captured at billing, on Windows, Android or iPad.
Online ordering
Your commission-free ordering page gives you full ownership of customer data.
QR code ordering
Table orders add to the same guest history.
WhatsApp Business
Campaigns, occasion messages and feedback requests on WhatsApp.
Twilio SMS
SMS campaigns and notifications worldwide.
Reports & analytics
Campaign results alongside sales reports.
Compare
Restaurant CRM vs no CRM
| Restaurant CRM vs no CRM | Without a CRM | PosBytz restaurant CRM |
|---|---|---|
| Guest data | Lost after the bill, or owned by aggregators | Saved from every POS and online order |
| Regulars | Recognised only by staff who remember them | Order history and visits on every profile |
| Promotions | The same offer to everyone | Segmented offers by visits, spend or history |
| Special occasions | Missed | Birthday and anniversary messages sent automatically |
| Channels | Occasional SMS blasts | WhatsApp, SMS and email, scheduled |
| Loyalty | Paper stamp cards | Points, tiers and rewards |
| Feedback and reviews | Found on Google after the damage is done | Collected privately, with happy guests nudged to review |
FAQ
Restaurant CRM FAQs
Answer 01
What is restaurant CRM software?
Restaurant CRM software stores your guests' details, visits and orders in one place, and uses them to send offers, run loyalty programmes and collect feedback that brings guests back.
Turn first-time guests into regulars
Start your 14-day free trial. No credit card required.