- Email:support@posbytz.com
CRM Software for Restaurants & Retail Businesses
Manage customer data, loyalty programs, feedback, and repeat sales using a powerful CRM built specifically for restaurants and retail businesses.
What is CRM software?ā
CRM (Customer Relationship Management) software helps businesses manage customer data, track interactions, and build long-term relationships. A modern CRM for restaurants and retail enables businesses to understand customer behavior, improve engagement, and increase repeat sales through data-driven insights.
Retail and Restaurant CRM Features
Manage Customer Feedback with CRM Software
Collect, monitor, and analyze customer feedback and reviews using a centralized CRM designed for restaurant CRM and retail CRM use cases. Capture feedback across multiple channels to gain valuable customer insights, improve customer experience, and strengthen long-term customer relationships from one dashboard.
- WhatsappĀ Ā send feedback links to your customers through your business whatsapp messages.
- Customer detailsĀ get customer Birthdays , Anniversary datesĀ Ā
- Google review BoosterĀ Instantly boost your customer reviews n Google to get new customers in ease
- Loyalty pointsĀ incentivize your customers with Loyalty points for participations.Ā Ā
Manage Automated Customer Campaigns with CRM
Create automated customer campaigns using a centralized CRM built for restaurant CRM and retail CRM. Run AI-powered workflows to engage customers, improve retention, and drive repeat visits effortlessly.
- Simple & Easy to set-up Automated campaign management system.
- Automated CampaignsĀ helps to send messages with coupons codes or offers to your customer at regular intervals based on customers purchase history and return.
- Personalized campaigns for each customersĀ based on their birthdays & Anniversary dates
- SetĀ CampaignsĀ for not returning customers say within 15 days, 30 days , 45 days etc..,
- Manage campaigns based on the customer group & segments
Automate Loyalty Points & Redemptions with CRM
Create and manage loyalty programs using a centralized CRM built for restaurant CRM and retail CRM. Automate loyalty points, rewards, and redemptions with discounts to retain customers, increase engagement, and drive repeat visits effortlessly.
- Create Loyalty points for various activities like providing feedbacks, Google reviews, every visit, Every order and much more
- Manage variousĀ types of Loyalty points & redemptionĀ in multiple channels with POS and Online ecommerce
- Restrict redemption based onĀ location and day & time.
- Create offer & discountsĀ for your Online & outlet customers
- Automate loyalty points redemption in ease at POSĀ
Restaurant CRM Integrated with POS for Seamless Operations
Use a centralized CRM integrated with POS to manage loyalty programs and redemptions directly at the counter. Built for restaurant CRM and retail CRM, this integration streamlines daily operations, improves efficiency, and ensures a smooth customer experience across outlets.
- View customer details and their loyalty points in the POS.
- View real-time data to make informed decisions in the POS
- Redeem coupons in the POS with option to enter & validate the codes.
- Get reports & insights from the backendĀ future.
Manage Social Media Channels with CRM
Manage multiple social media handles from a single CRM built for restaurant CRM and retail CRM use cases. Schedule campaigns, monitor performance, and track engagement status across channels to stay connected with your customers in one place.
- Easy to select ready made templates for campaigns
- Select the social media handles like Instagram, Meta, Google etc.., to post the videos & posters.
- Publish the social media post within minutes
- Social media campaigns can be scheduled from one place
Manage Business WhatsApp Communication with CRM
Centralize and manage customer conversations using CRM with Business WhatsApp integration, built for restaurant CRM and retail CRM use cases. Engage customers with personalized messages, promotions, and updates to improve communication, retention, and repeat visits.
- Design templates for the Whatsapp marketing and get approvals from Meta
- Send promotional Whatsapp messages in ease
- Manage bulk Whatsapp promotional messages to your customers
- Automate to getĀ feedbacks from your customers through whatsappĀ
How it Works?
Check how our CRM software works
Reasons to Choose PosBytz CRM
- Feedback Management: PosBytz CRM offers a unique & simple solution to collect your customers feedback by sending feedback links through SMS, whatsapp , Email.
- Automated Campaigns: PosBytz offers a range of advanced features with automated campaigns to retain your customers on occasions like Birthdays, Anniversary and also send messages with discounts after certain time perionds.
- Google Reviews booster: Easy to boost your Google reviews with simple links to post good reviews in Google at no extra cost and keep your rating above 4.5
- Loyalty management: CRM system with a comprehensive Loyalty management to retain customers and offer loyal points to motivate customers at every spend and action.
- Customer Retainership: PosBytz Retail CRM offers simple and effective customer retainership solutions with automated reach outs through whatsapp, SMS and Email.
- Integrated CRM: PosBytz CRM supports a integrated system with POS to manage the loyalty points and discounts redemptions in the POS seamlessly.
Benefits of using PosBytz CRM:
- Enhanced Customer Relationships provides a centralized view of customer data, enabling personalized communication and stronger relationships through multiple channels
- Improved Customer Retention tracks customer interactions and preferences, ensuring timely follow-ups and proactive service to reduce churn with regular offers with automated campaigns
- Comprehensive Analytics provides detailed insights into sales performance, customer behavior, customers loyalty redemption, growth and campaign effectiveness for data-driven decision-making.
- It provides valuable insights into customer behaviour and buying patterns, which can help businesses identify opportunities to increase sales.
- Improved Customer Experience enables quick response to feedbacks and a seamless journey across touchpoints, enhancing customer satisfaction.
Client Testimonials
Trusted By 5000+ Business Globally
We have been using PosBytz for our entire operations with 12 outlets from procurement, preparing Boba recipes, transferring stocks to multiple outlets, accounting. Our operations have been automated from auto PO to POS billing , Online ordering. We would recommend to all Cafe or Boba tea shops to try PosBytz
PosBytz Cafe POS Software have been very easy to use and their inventory managment system helps to manage all our inventory accurately and correct our leakages. We are running our business profitably with PosBytz
We are providing broast chicken food across KSA region with about 25 outlets and growing. With PosBytz we have automated the entire operations from purchases, inventory, sales and also enabled our own online ordering system with ease. With defiently recommend PosBytz Restaurant POS software to all F&B brands expanding as a franchise business.
We sell Italian Aroma Coffee at our outlets. PosBytz been a very simple to use POS system and been using for our business for few years now
We are an traditional Italian cuisine based brand. Have been using PosBytz for our Restaurant Management operations and so far there has been no issues with respect to the software and as a owner can able see my business online from anywhere. PosBytz is very easy to use for setting up menu , ingredients/recipes , POS , inventory etc..,
We are UAE based F&B brand having both restaurant and online presence. With PosBytz we are able to manage both outlets and online ordering through Talabat , Careem etc.., in one POS and manage the pricing & inventory for one single place helped us to streamline our operations and reduce cost. Would always recommend PosBytz for Restaurant business.
Frequently asked questions:
What is PosBytz CRM?
PosBytz CRM is a Customer Relationship Management tool designed to manage interactions with current and potential customers to improve relationships and retain customers from gathering feedback, Loyalty programme and Automated Campaigns using AI
What does CRM software do?
CRM software centralizes customer data, streamlines processes like sales, marketing, and customer service, and provides analytics for better decision-making.
Who should use a CRM ?
PosBytz CRM offers unique features and solutions for Retail and Restaurant businesses specifically focusing on retaining customers
What are the benefits of PosBytz CRM ?
Enhanced customer relationships, Increased sales efficiency, Better collaboration with customers, Automated processes, Data-driven insights and analytics
Is CRM software only for large businesses?
PosBytz CRM is suitable for small and medium-sized businesses in Retail and F&B businesses.
How does a CRM improve customer relationships?
By organizing and analyzing customer data, CRMs enable businesses to personalize communication, respond quickly to feedbacks, and retain customers.
What are the key features of CRM software?
customers management, customer feedback management, Marketing automation, Loyalty, Reporting and analytics
Can CRM integrate with other tools?
Yes, PosBytz CRM systems integrate with tools like PosBytz POS, email platforms, social media, whatsapp, and SMS platform
How do I choose the right CRM for my business?
Consider factors like your business size, budget, required features, scalability, and industry-specific needs.
CRM Software to Drive Growth for Restaurants & Retail
Use our smart CRM tools to manage customer engagement, loyalty, and repeat sales across all channels.
PosBytz is a ERP software for Restaurant and Retail business on cloud with POS, Online ordering, Inventory, Accounting, CRM , Payroll and many moreĀ
PosBytz is a product of Inovo Holdings Ltd
