1. Retention and Repeat Visitor Rate
To keep a restaurant running, it is vital to have a loyal customer base. Even with the world’s best food, a lack of customer satisfaction will stall growth. This restaurant kpi measures your ability to bring guests back.
Formula: ((Total Customers at End of Period – New Customers) / Customers at Start of Period) * 100
Choosing the right CRM for Restaurants is essential for automating feedback collection and WhatsApp-based loyalty campaigns to boost this metric.
2. RevPASH (Revenue Per Available Seat Hour)
RevPASH is a critical restaurant key performance indicator used to schedule staff according to seat availability at specific hours. It helps in planning meal durations and optimizing staff availability during peak and off-peak times.
Formula: Total Revenue / (Number of Seats * Number of Working Hours)
3. Prime Cost
Prime Cost combines your COGS with total labor expenses. Monitoring this kpi in restaurant business on a weekly basis is essential to finding your true profit margin and identifying where operational adjustments are needed.
4. COGS (Cost of Goods Sold)
This restaurant kpi tracks the direct cost of creating the food items you sell. It includes all inventory expenses like groceries and raw materials. Knowing your COGS is fundamental to understanding your restaurant’s financial health.
5. Cash Flow
Cash flow is the actual liquid money available to your business. Tracking daily income against daily necessities ensures liquidity. Utilizing specialized Accounting software can automate your bookkeeping and provide real-time cash flow visibility.
Conclusion
Success requires constant monitoring of the kpi in restaurant business mentioned above. Using a modern restaurant POS system integrated with core ERP functions like PosBytz ensures your performance metrics are always accurate and accessible.
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